Question 1

How do I find the right coach for me?

Accepted Answer

Our smart matching system helps you find coaches based on your goals, budget, location, and preferred training style. Browse coach profiles, read reviews, and book a free discovery call to ensure it's a great fit before committing.

Question 2

What types of coaches are available on FitConnect?

Accepted Answer

We offer a diverse range of certified professionals including Personal Trainers, Nutritionists & Dietitians, Boxing Coaches, MMA Trainers, Yoga Instructors, and Strength & Conditioning Specialists. Each coach is verified and brings unique expertise to help you reach your goals.

Question 3

How much does coaching cost?

Accepted Answer

Coaching rates vary based on the coach's experience, specialty, and session type. Rates typically range from $30-$200+ per session. You can filter coaches by price range and many offer package discounts for multiple sessions.

Question 4

Can I cancel or reschedule sessions?

Accepted Answer

Yes! You can reschedule or cancel sessions up to 24 hours before the scheduled time at no charge. Cancellations within 24 hours may be subject to the coach's cancellation policy, which is displayed on their profile.

Question 5

Is there a free trial or introductory session?

Accepted Answer

Many coaches offer a free 15-minute discovery call to discuss your goals and see if you're a good match. Look for the 'Free Consultation' badge on coach profiles, or message coaches directly to inquire.

Question 6

How do online sessions work?

Accepted Answer

Online sessions are conducted through our integrated video platform. Simply log in at your scheduled time, and you'll be connected with your coach. You can train from home, your gym, or anywhere with a stable internet connection.

Question 7

What if I'm not satisfied with my coach?

Accepted Answer

Your satisfaction is our priority. If you're not happy after your first session, contact our support team within 48 hours for a full refund. We'll also help match you with a different coach who better fits your needs.

Question 8

Do coaches create personalized workout/meal plans?

Accepted Answer

Yes! Most coaches create customized plans based on your goals, preferences, and any limitations. The level of customization depends on the package you choose—discuss specifics with your coach during the discovery call.

Question 9

How do I become a coach on FitConnect?

Accepted Answer

Click 'Become a Coach' and complete our application. You'll need to submit your certifications, experience details, and complete a brief interview. Once approved, you can set up your profile and start accepting clients.

Question 10

What are the requirements to join as a coach?

Accepted Answer

We require: (1) Valid certification from an accredited organization in your specialty, (2) Minimum 2 years of professional coaching experience, (3) Passing a background check, (4) Professional liability insurance. Additional certifications strengthen your profile.

Question 11

How and when do I get paid?

Accepted Answer

Payments are processed automatically after each completed session. Funds are transferred to your connected bank account within 3-5 business days. You can track all earnings and pending payments in your coach dashboard.

Question 12

Can I set my own rates and schedule?

Accepted Answer

Absolutely! You have full control over your hourly rates, package pricing, and availability. Set your schedule, block off vacation time, and adjust rates anytime through your dashboard.

Question 13

What tools does FitConnect provide for coaches?

Accepted Answer

Our platform includes: client management dashboard, scheduling & calendar integration, secure messaging, video session hosting, progress tracking tools, workout/meal plan builders, payment processing, and marketing visibility.

Question 14

How much does FitConnect charge coaches?

Accepted Answer

We charge a 15% platform fee on each session. This covers payment processing, platform maintenance, marketing, and support. There are no upfront costs or monthly fees—you only pay when you earn.

Question 15

How do I get more clients on the platform?

Accepted Answer

Complete your profile with photos and detailed descriptions, respond quickly to inquiries, collect reviews from clients, and maintain a high rating. Featured placement is available for top-performing coaches.

Question 16

Can I coach both online and in-person?

Accepted Answer

Yes! You can offer online sessions, in-person sessions, or both. Simply indicate your preferences in your profile settings and specify your in-person service area.

Question 17

Is my personal information secure?

Accepted Answer

Yes, security is our top priority. We use bank-level encryption (256-bit SSL) to protect all data. Payment information is handled by Stripe, a PCI-compliant payment processor. We never share your personal information with third parties.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and bank transfers in select regions. All payments are processed securely through Stripe.

Question 19

How do I contact customer support?

Accepted Answer

You can reach our support team via email at support@getfitconnect.co.uk, through the in-app chat, or by phone during business hours (9 AM - 6 PM GMT). We typically respond to inquiries within 24 hours.

Question 20

Do you offer refunds?

Accepted Answer

Yes, we offer a satisfaction guarantee. If you're unsatisfied with your first session with a new coach, contact us within 48 hours for a full refund. Package refunds are prorated based on unused sessions.

Question 21

Is FitConnect available in my area?

Accepted Answer

FitConnect is available worldwide for online coaching! For in-person sessions, availability depends on coaches in your area. Enter your location in the search to see local coaches, or choose online coaching for maximum flexibility.

Question 22

Can I use FitConnect for corporate wellness programs?

Accepted Answer

Yes! We offer corporate packages for businesses looking to provide fitness coaching as an employee benefit. Contact our enterprise team at support@getfitconnect.co.uk for custom solutions and volume pricing.

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