Earnings & Stripe Setup | FitConnect Help Center

Overview

FitConnect uses Stripe to process all payments. When clients purchase sessions, packages, or subscriptions, the payment goes through Stripe and is deposited directly into your connected bank account.

This guide covers setting up Stripe, understanding platform fees, and tracking your earnings.

Setting Up Stripe

Follow these steps to connect your Stripe account:

Navigate to Settings

Go to your coach dashboard and click Settings in the sidebar.

Find Payment Settings

Scroll to the "Payments" or "Stripe Connect" section.

Click Connect with Stripe

Click the button to start the Stripe onboarding process.

Create or log in to Stripe

You'll be redirected to Stripe's website. Create a new account or log in to an existing one.

Provide business information

Stripe will ask for:

Your legal name and date of birth
Business type (individual/sole trader for most coaches)
Business address
Bank account details for deposits

Complete verification

Stripe may require identity verification (photo ID). This is a standard security measure.

Return to FitConnect

After completing Stripe setup, you'll be redirected back to FitConnect.

Stripe Connect button showing connected status — Your Stripe connection status in Settings

Note

Stripe verification typically takes 1-2 business days. You can start accepting payments immediately, but there may be a short delay before funds are released.

Understanding Platform Fees

FitConnect charges a commission on client payments that varies by your subscription tier:

Plan	Monthly Cost	Commission	You Keep
Free	£0	4%	96%
Starter	£19	3%	97%
Pro	£49	2%	98%
Enterprise	£99	1%	99%

Example Calculation

If a client pays £100 for a session and you're on the Pro plan (2% commission):

Client pays: £100
Platform fee (2%): £2
Stripe processing fee (~2.9% + 20p): ~£3.10
You receive: ~£94.90

Pro Tip

If you earn over £3,000/month from client payments, upgrading to Pro or Enterprise can save you more in commission fees than the subscription costs.

Tracking Your Earnings

Monitor your earnings from the Earnings page in your dashboard:

Dashboard Metrics

Total Revenue: Gross amount from all client payments
Net Earnings: Amount after platform and Stripe fees
Pending Payouts: Funds being processed by Stripe
This Month: Current month's earnings

Transaction History

View detailed records of all transactions including:

Client name and purchase type
Date and amount
Fee breakdown
Payout status

Earnings dashboard showing revenue metrics and transaction list — Your earnings dashboard overview

Receiving Payouts

Stripe automatically transfers your earnings to your bank account:

Payout Schedule

Payouts are processed automatically
Standard timing is 2-7 business days after payment
Payout frequency depends on your Stripe settings (daily, weekly, monthly)

Managing Payout Settings

Access Stripe Dashboard

Click "Manage Stripe Account" in your Settings to access your Stripe dashboard.

Go to Balance → Payouts

Find the payout settings in your Stripe dashboard.

Adjust schedule

Change payout frequency or update bank details as needed.

Note

Stripe holds your first payout for 7-14 days as a standard fraud prevention measure. After that, payouts follow your normal schedule.

Tax Considerations

As a coach receiving payments, you're responsible for managing your own taxes:

Record Keeping

FitConnect provides transaction records you can export
Stripe provides tax-ready reports and 1099 forms (in applicable regions)
Keep records of all business expenses for deductions

VAT/GST

If you're VAT registered, you can configure VAT settings in Stripe. Stripe Tax can automatically calculate and collect VAT where required.

Warning

This is general information only. Consult a qualified accountant or tax professional for advice specific to your situation and jurisdiction.

Troubleshooting

Stripe connection failed

If the connection process fails, try again from Settings. Ensure you complete all required fields in Stripe's onboarding flow.

Payout delayed

Check your Stripe dashboard for any verification requirements or holds. New accounts may have longer initial payout delays.

Client payment failed

Payment failures are usually due to insufficient funds or card issues on the client's side. Ask them to try a different payment method.

Need to change bank account

Update your bank details directly in your Stripe dashboard under Settings → Bank accounts and scheduling.

Subscribing on Mobile (iOS & Android)

FitConnect is available as a native mobile app on iOS (App Store) and Android (Google Play). If you subscribe to a coach plan through the mobile app, the payment process differs from web:

How Mobile Subscriptions Work

iOS: Subscriptions are processed through Apple's App Store using In-App Purchase (StoreKit)
Android: Subscriptions are processed through Google Play Billing
Web: Subscriptions are processed through Stripe

Key Differences

Mobile subscriptions are managed by Apple/Google, not Stripe
Renewal and cancellation happen through your device's subscription settings
Pricing may vary slightly due to app store currency conversion
Your subscription tier syncs automatically across all platforms

Note

To manage a subscription purchased on iOS, go to Settings → Apple ID → Subscriptions on your iPhone. For Android, go to Google Play Store → Menu → Subscriptions.

Known Limitations

Cross-platform billing: If you subscribed on mobile, you cannot switch to Stripe billing without first cancelling your App Store/Play Store subscription at the end of the billing period.

Last updated: 26 December 2024 — Added "Subscribing on Mobile" section covering iOS/Android In-App Purchase flows.